Mark complete & notify customers

Pickup emails need an address on file. From Customers, open a customer and tap Edit, then enter their email and save.

Go to the job from a customer profile or your jobs list. Scroll to the bottom and tap Mark complete when the racquet is ready.

The sheet opens with email options at the top. Tap one to select it; tap again to turn it off. Leave both off to finish the job with no email.

• Send pickup email — shows the pickup message field. Customer gets a ready-for-pickup notice.
• Send pickup email with invoice — only appears if you enabled invoicing on your profile. One email includes the pickup note and invoice. See the invoicing guide.

Tap Mark complete at the bottom (not separate send buttons). A short line under the button confirms what will be sent, for example “Will email pickup notice.”

After you finish, the job shows a green Complete badge. Under the title you’ll see Email sent with a timestamp, or No email sent if you skipped notification.

On a customer’s page, tap the green check on an active job to open the same mark-complete flow without opening the full job first.

On a completed job, use Send pickup email if you marked complete without emailing, or Resend pickup email to send again with an updated message.